Política de envío

At ettitude, we are committed to delivering your order with care, efficiency, and transparency. Please review our shipping policy below for detailed information on fulfilment, delivery timelines, and shipping protections.

Domestic Shipping (United States)

Where We Ship

We ship to all U.S. metropolitan areas, including Alaska and Hawaii.
We also ship to APO, DPO, and FPO military addresses via USPS.

Order Processing & Fulfilment

  • Standard Shipping Orders
    Orders are processed and dispatched within 1–2 business days.

  • Expedited Shipping Orders

    • Orders placed before 12:00 PM Eastern Time are processed and dispatched the same business day.

    • Orders placed after 12:00 PM Eastern Time are processed and dispatched the following business day.

Processing times exclude weekends and public holidays.

Shipping Time-frames

  • Standard Shipping: 3–5 business days after dispatch

  • Expedited Shipping: 2–3 business days after dispatch

Delivery times for Alaska and Hawaii may vary.

All delivery timeframes are estimates only and are not guaranteed.

Domestic Shipping Costs

  • Free Standard Shipping on orders over $100

  • $12 flat rate for Standard Shipping on orders under $100

  • $25 flat rate for Expedited Shipping

International Shipping

Processing & Fulfilment

International orders are processed within 1–2 business days.

We ship internationally through Global-E, our trusted cross-border logistics partner.
International shipments are fulfilled via DHL Express Worldwide and UPS Standard Worldwide.

International Delivery Time-frames

  • DHL Express: Typically delivered within 2–5 business days after dispatch

  • Estimated delivery timelines are displayed at checkout

Delivery times may vary due to customs clearance, local holidays, or carrier delays.

International Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight. All duties and taxes are fully included in the final checkout total.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking details.

If you do not receive tracking information within three (3) business days, please contact us at care@ettitude.com.

Delivery Issues, Lost Packages & Claims

  • Orders with no tracking activity for:

    • 10 days (domestic) or

    • 15 days (international)
      may be considered lost in transit.

  • Claims must be submitted within 30 days of:

    • Delivery confirmation, or

    • The last tracking update.

  • All approved disputes are resolved via replacement order only.

  • Claims must be submitted through our Claims Portal.

  • Return to Sender - If your package is marked “Return to Sender”, please do the following:

    • Contact us via our Contact Form and select:Subject: Report an Issue.

    • Include a brief description of the situation so our team can assist promptly.

    • Return to Sender cases are resolved via replacement order only.

Shipping Protection (Redo)

Redo is an optional add-on available at checkout and provides:

  • Coverage for loss, theft, or damage

  • Complimentary returns on eligible items

  • Access to a dedicated claims portal

If Redo is not selected, orders are not covered for loss, theft, or damage once the package has been transferred to the carrier.

Redo is non-refundable once purchased and the order has been fulfilled.

Carbon-Neutral Shipping

ettitude is Climate Neutral Certified. We offset 100% of shipping-related carbon emissions to reduce our environmental impact.

Important Reminder

All delivery dates are estimates only and are not guaranteed.
ettitude is not responsible for delays caused by carriers, customs authorities, weather conditions, or other circumstances beyond our control.