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For order updates, product queries, or any specific issues, email us: care@ettitude.com

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ABOUT ETTITUDE            SHIPPING & ORDERS            RETURNS & EXCHANGE            DESIGNER TRADE PROGRAM

About Ettitude
What's the difference between ettitude bamboo bed sheets and other brands?

Our bamboo sheets are made of 100% organic bamboo lyocell, one of the most sustainable and soft textile materials of the 21st century. Other brands either use bamboo rayon/viscose or bamboo/cotton blend fabric. You can learn more about the difference between bamboo lyocell and bamboo rayon here.

What's the difference between bamboo lyocell, bamboo charcoal and bamboo coffee fabric?

All our products are made of bamboo lyocell, one of the most sustainable textile of the 21st century made from renewable plant material.

We've added bamboo charcoal powder and recycled coffee grounds to certain products for additional deodorizing and moisture wicking abilities. It's also a great way to repurpose waste with a purpose.

Read here to learn more about our fabrics.

Are your products free from toxics and harmful chemicals?

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones or GMO's. They all passed the Oeko-Tex Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

Are your products suitable for people with long-term sickness, skin problems, and infants?

Our organic bamboo lyocell fabric is hypoallergenic, breathable, naturally anti-microbial and free from harmful chemicals. Our products are suitable for very sensitive, acne-prone skin, eczema, dermatitis, psoriasis, and chemo patients. Learn more about the benefits of bamboo lyocell fabric.

What dye do you use?

Our fabrics are dyed with non-toxic, eco-friendly dyes.

Are your product ethically sourced and made?

Our bamboo is 100% from FSC-certified forests as no exploitation of any resources is tolerated under our brand. We are closely connected with our manufacturing partner to make sure all our products are ethically made. Our manufacturing partner is certified by Worldwide Responsible Accredited Production (WRAP).

WRAP is a globally recognized, independent 3rd party certifying body whose mission is to promote ethical, humane and lawful conditions and practices in apparel, footwear, and sewn products manufacturing facilities. Companies accepted into the WRAP organization go through an extensive application process in which manufacturing facilities, working environments, and workers' rights are inspected and approved by the WRAP association.

WRAP certifications are awarded based upon both internationally and nationally accepted humane workplace standards, local laws, and ethical manufacturing regulations.

Do bamboo lyocell sheets shrink?

Our bamboo lyocell sheets are pre-washed and pre-shrunk. We have also included a small margin on the bedding size for unforeseen shrinkage. That said, we do not recommend drying your bamboo sheets on high heat.

Do your sheets have a thread count?

Our 100% bamboo lyocell has a thread count of 300. This equals to 1000 cotton thread count. Not all materials are measured in thread count, and it is not the most important factor when deciding on sheets. The quality of the raw fiber and the weave of the sheets are the most important factors. You can read more about the thread count process here.

How do I care for my bamboo bedding?

All of ettitude bamboo bedding products come with care labels that detail washing instructions. We recommend cold machine wash, line dry or tumble dry low. No bleach and fabric softener. You can learn more about how to care for your bamboo sheets here.

What is the tog rating of your duvets and quilts?

Our summer duvet is about 7.5 tog, and our winter duvet is about 13.5 tog. The tog rating indicates how warm the duvet or quilt will be, the higher the number, the warmer the duvet or quilt. This rating is based on the duvets or quilts ability to trap warm air in its thermal insulation.
Shipping & Orders
Do you offer layby or Affirm?

Yes, we offer Affirm as a payment option for our US customers, so you can sleep now, pay later through fixed monthly instalments over 3, 6, or 12 months.

How does Affirm work?

1. Add your favourite ettitude products to cart.

2. Head to checkout.

3. Choose Affirm as your preferred payment method.

4. Affirm will then prompt you to enter a few pieces of information and will text you a unique authorization code to use to sign up.

5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You will have the option to pay off your loan over three, six, or twelve months.

6. To accept Affirm’s financing offer, click Confirm Loan and you’re done.

7. After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment.

8. To manually pay go to www.affirm.com/account

9. To log in simply enter your mobile phone number and Affirm will text a new personalized security PIN to your phone to sign in with.

10. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.

11. Make a payment using a debit card or ACH bank transfer.

Who can use Affirm?

Affirm is available only to US residents.

Do you ship internationally?

We only ship to USA and Canada on this site. For international customers from other countries, please head over to our Australian store.

How long does shipping take?

Standard shipping time to metro areas is 3-8 Business Days (continental U.S.), 2-4 weeks (Hawaii and Alaska). Express shipping arrives within 2 business days. Canada shipping takes 5-8 business days. Read all our delivery information here.

How much is delivery, and how do I track my order?

We offer free shipping on all USA domestic orders of $50 or above. For orders under $50, it is a flat rate of $8. We also offer expedited shipping for $15. Please note that delivery may take a little longer during sale events. Read here for more shipping information.

Will I be charged import duties for international orders?

You may be responsible for import duties and taxes on your international order. We suggest you contact your local customs office for additional information.

What if I need to change my order?

Please email us ASAP and provide us with your name and order number and we will help you amend your order to the best of our ability.

What size should I get?

Please refer to our size guide.
Return & Exchange
Who do I contact for assistance placing an order online?

Please email us. Someone from our customer service team will get back to you within 24-48 hours. Our business hours are Monday through Friday, 9 am - 5 pm PST.

What if the item I am looking for out of stock?

Please leave your email address in the restock notification box on the product page to receive an automated email notification when this product is restocked.

What are payment options?

You can pay by Paypal, debit or credit card. We also offer Affirm to US residents.

What is your return and exchange policy?

Please visit our return and exchanges page for more information on our policy.

What if I am sent the wrong item?

If you are sent the wrong item, please contact us by email as soon as possible.
Designer Trade Program
Do you offer discounts to designers?

Yes! We want to make it easier for our interior designer, stylist friends, and their clients to incorporate bamboo bedding in their projects, so we offer an exclusive trade discount upon acceptance into our Designer Trade Program.

What are the benefits of the program?

You will receive an exclusive trade discount and one-on-one service from a dedicated ettitude team member.

How do I apply?

To apply or learn more, please email us. It takes one to two weeks to confirm your application. Once you are accepted, you will receive an exclusive discount code that's valid for one year on all your ettitude orders, at which point you will have the option to renew.