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Delivery & Return
Our customer service team is here to help. Send them an email with any questions regarding your order, return or exchange.

Email us: care@ettitude.com


Delivery within the U.S.
Free domestic ground shipping within the U.S. on all orders.
Standard delivery time to metro areas: 3-8 Business Days (continental U.S.), 2-4 weeks (Hawaii and Alaska).

Expedited Shipping: $15
Express delivery time: 2 business days.

Please allow 1 to 2 business days for us to receive and process your order. We use USPS service; you can track your parcel here with the tracking number.

Please note that express orders will be dispatched on the next business day, excluding weekends and public holidays.

Delivery times indicated above are approximations. While every effort is made to ship your order as soon as possible, delivery times are not guaranteed.
International Delivery
We currently ship to Canada for a flat fee of $15. Delivery time is 5-8 business days.

For international customers from other countries, please head over to our Australian store: www.ettitude.com.au.
Taxes and Duties
Duties, taxes, and any import fees for all international orders are not prepaid by ettitude. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery.

ettitude is not liable for these charges, and these charges will not be reimbursed or refunded by us. If you are unsure of the charges that apply, please contact your local customs office for more information.
Returns & Exchanges
What is your 30 Night Sleep Trial policy?

We believe you should sleep on our bedding before you decide if you like it or not. We take pride in our superior fabric, and we are confident you will fall in love with it too as soon as you have slept on it. You might not even want to get out of bed anymore, as many of our customers said so.

It works like this - after you have received your bedding, you have 30 nights to sleep on it. If at any point, in the first 30 days, you decide our sheets are just not for you, return it for a full refund — no questions asked. Just send us an email at care@ettitude.com, and we will send you a prepaid return label.

Please note: Our 30 Night Sleep Trial only applies to new customers’ first order at Ettitude on full-priced bedding products. All other orders follow our standard return and exchange policy, except for faulty items.

Please take time to read the washing instructions on items before washing, as we cannot accept items for an exchange or refund if they have been damaged in the wash or washed incorrectly.

We also won't be able to refund any incorrect choice of size and color.

All purchases may be returned within 30 days of receiving your order (delivery is defined as the date the shipment was marked delivered by the carrier, according to the tracking information).

What products can I return?

Items purchased at sample sale and end of line sale will not enjoy the 30 Night Sleep Trial and cannot be returned, exchanged or refunded unless they are faulty.

Under the Health Act and for hygiene reasons, duvets, comforters, blankets, pillows, pillow protectors, mattress protectors, sleepwear, eye masks and eye pillows can not be returned, exchanged or refunded if they have been used or washed, unless they are faulty.

We cannot accept returns or exchanges on items that were purchased from a third party vendor or website. Please contact them directly to inquire their returns and exchanges policies.

What is your return policy for products that aren’t bedding?

All non-bedding products follow our standard return and exchange policy. They are not eligible for the 30 Night Sleep Trial. Only faulty products can be returned for a full refund.

How are refunds processed?

Refunds are made in the original payment form. This means if you used store credits to buy, you would be refunded in store credits, if you paid with credit card or Paypal, you would be refunded in those.

In the event of a return, upgraded shipping, international shipping, and duty charges are non-refundable.

What if I want to exchange my item for a different color or size or product?

If you would like to exchange an item, you will need to place a new order and send us back your exchange items and return form (click here to download) for a refund if they are unwashed, unworn and unused.

For the change of mind returns, ettitude is not responsible for the cost of return postage. Please allow up to 2 weeks for exchange processing. Full refunds will be processed once products are received and inspected.

What if my item is faulty, damaged, or incorrectly delivered?

We take extreme care in ensuring our goods are of the highest quality. However, if you find our product is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.

Returns for refund will be accepted for faulty products or delivered products that do not match your order. Please email us care@ettitude.com with a photo of the defect, or a description of the wrong item you received, as well as your order number before sending the item back. And we will send you detailed instructions.

What happens to my returned products?

We never resell a used product. Returned ettitude products will be donated to local charities or animal shelters.
Return Instructions
All returns can be made to the address below. Please note ettitude is not liable for the loss and damage of an item being returned, we recommend that you post it using registered mail or post service with tracking number.

Ettitude returns c/o Easypost
180 South 1140 West
Suite 16A - Dock Door 15
Ogden, UT 84404
United States

Domestic Return Instructions (within the U.S.):

1. Submit a return request:
Go to our return portal https://www.ettitude.com/a/returns. Enter your order number (e.g. eta1234) and email address associated to your order. Select the item you wish to return. Then submit the request for approval.

2. Return request approval: Once your return request has been approved, you will receive a pre-paid return label from us.

3. Prepare your package:
Download, print out and complete the return form (click here to download), pack it with your return products securely with the original packaging.

4. Drop it in the mail : Take the parcel to your nearest post office to return to us.

5. Wait for your refund: Please allow 1-2 weeks for your parcel to be returned to our warehouse, and for the refund to be then processed. We’ll send you an email once the refund is on its way.

International Return Instructions:

Due to the added complexity of shipping internationally, we are not able to provide complimentary return shipping. Customs duties and taxes are non-refundable through ettitude. These funds may be recoverable by contacting your local customs office directly.

1. Prepare your package: Download, print out and complete the return form (click here to download), pack it with your return products securely with the original packaging,

2. Drop it in the mail: Use the courier service of your choice with tracking service to return your item(s) to us.

3. Wait for your refund: Return parcels may take multiple weeks to be delivered at our warehouse. Once your return has arrived, please allow 1-2 weeks for your refund to be processed. We’ll send you an email once the refund is on its way.

If you have any questions, reach out to us at care@ettitude.com